> ## Documentation Index
> Fetch the complete documentation index at: https://help.brickdeck.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact BrickDeck Support

> Reach the BrickDeck team by email. Learn what to include in your message, what to expect, and where to look first for a quick answer.

BrickDeck is in private beta and the team works closely with every store. If something isn't working or you have a question, get in touch — you'll hear back from someone who actually knows the product.

## Send us a message

Email us at [support@brickdeck.app](mailto:support@brickdeck.app). To help us resolve your issue as quickly as possible, include:

* Your account email address
* A description of what you were doing and what happened
* Any error message you saw (copy and paste it if you can)
* An optional screenshot or short screen recording

<Card title="Email support" icon="envelope" href="mailto:support@brickdeck.app">
  [support@brickdeck.app](mailto:support@brickdeck.app)
</Card>

## What to expect

<Note>
  BrickDeck is in private beta. The team is small and close to every store — you will hear back from someone who knows the product, not an automated first response.
</Note>

* **Response time:** typically within one business day
* **Priority support** is available on the Pro plan

## Before you get in touch

<Tip>
  Check the Help Centre search first — many common questions are answered here. Use the search bar at the top of any page.
</Tip>

You can also browse [Troubleshooting](/troubleshooting) for quick fixes to common issues.